Contact Us

Contact Us

We're here to help. Whether you have a question about a product, need an update on your order, or want to share feedback, our customer support team would love to hear from you.

Email Us

The quickest way to reach us is by email at support@poolavi.com. We aim to respond to all enquiries within 24 to 48 hours.

Customer Support Hours

Monday to Friday, 9:00am to 5:00pm (UK time), excluding public holidays.

Our Address

PIO SOAPS LTD (trading as Poolavi)
39 Stainforth St
Mansfield
England
NG19 9AP
United Kingdom

Order Enquiries

If your message is about an existing order, please include your order number so we can help you as quickly as possible.