Privacy policy
Privacy Policy
Last updated: 1 June 2026
This Privacy Policy describes how Poolavi (operated by PIO SOAPS LTD, "we", "us" or "our") collects, uses and protects your personal information when you visit, use or make a purchase from poolavi.com (the "Site"). We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
PIO SOAPS LTD is the data controller responsible for your personal data.
Registered address: 39 Stainforth St, Mansfield, England, NG19 9AP, United Kingdom.
Contact email: support@poolavi.com
Information We Collect
We may collect the following information: your name, billing and shipping address, email address, telephone number, order details and purchase history. When you make a purchase, payment information is collected and processed securely by Shopify Payments (UK) Ltd; we do not store full payment card details on our servers. We also automatically collect certain technical information such as your IP address, browser type, device information and how you interact with our Site, using cookies and similar technologies.
How We Use Your Information
We use your information to process and fulfil your orders, communicate with you about your order, provide customer support, prevent fraud, comply with our legal obligations, and (where you have consented) send you marketing communications. The legal bases on which we rely are: performance of a contract, our legitimate interests, compliance with a legal obligation, and your consent.
Sharing Your Information
We share your information with service providers who help us operate our business, including Shopify (our ecommerce platform), Shopify Payments (UK) Ltd (payment processing), and shipping and delivery partners. We may also disclose your information where required by law or to protect our legal rights. We do not sell your personal information.
International Transfers
Some of our service providers may process your data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
Cookies
Our Site uses cookies to enhance your browsing experience, analyse site traffic and personalise content. You can control or disable cookies through your browser settings, although some features of the Site may not function properly as a result.
Your Rights
Under UK GDPR you have the right to access, correct, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise any of these rights, please contact us at support@poolavi.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
Children's Privacy
Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
PIO SOAPS LTD
39 Stainforth St, Mansfield, England, NG19 9AP, United Kingdom
Email: support@poolavi.com